FAQ
Frequently Asked Questions
Do I need to come to you?
No! We come to you. We are a fully mobile detailing service, meaning you never have to drive to a shop or wait around for your vehicle. We'll come directly to your home, workplace, or another convenient location and detail your vehicle right in your driveway or another safe, accessible area.
Do I need to provide water?
Yes. We use your outdoor water spigot and hose during the wash process. Please make sure the spigot is working and that a hose is connected and accessible before your appointment. This allows us to efficiently provide your exterior wash wherever you're located.
What types of vehicles do you detail?
We detail a wide range of vehicles, including sedans, coupes, trucks, SUVs, and crossovers. Pricing is based on vehicle size and the package selected. Larger vehicles, 3-row SUVs, and exceptionally large trucks may require additional pricing due to the additional time and product required.
What package should I choose?
It depends on what your vehicle needs. Standard is ideal for routine cleaning and maintenance. Premium is our most popular option and provides a deeper interior and exterior clean. Deluxe is designed for customers looking for a higher-level transformation, including paint decontamination, clay bar treatment, paint correction, and ceramic protection. If you're unsure, we can help you choose the package that makes the most sense for your vehicle.
How long does a detail take?
Service time depends on the package, vehicle size, and condition. As a general guideline, Standard takes approximately 1.5–2 hours, Premium takes 2.5–3.5 hours, and Deluxe takes approximately 4–6 hours. Heavily soiled vehicles or vehicles requiring additional services may take longer. We focus on doing the job correctly rather than rushing through your vehicle.
What if my vehicle is extremely dirty or has pet hair and stains?
That's okay—we work with heavily soiled vehicles every day. However, excessive pet hair, heavy stains, excessive sand, mud, trash, spills, or heavily neglected interiors may require additional labor. If your vehicle requires more work than what's included in your selected package, we'll inspect it upon arrival, explain what's needed, and get your approval before adding any additional charges. No surprise charges.
What if it rains on the day of my appointment?
Weather can affect mobile detailing, especially exterior services. If heavy rain, thunderstorms, high winds, or other unsafe conditions are expected, we'll work with you to reschedule your appointment at no additional charge. Light mist or brief periods of rain may not require rescheduling depending on the conditions and service being performed. Our priority is keeping both our customers and technicians safe while delivering quality results.
How do I pay?
We accept credit and debit cards through our online booking system, and cash may also be available upon request. If you prefer to pay cash, please select the cash option during booking. Cash appointments may require manual approval before they are confirmed.
Do I need to be home during my appointment?
Not necessarily. If we have access to your vehicle, a working outdoor water spigot and hose, and a safe place to work, you may not need to be present for the entire appointment. If additional services or charges are needed after we inspect the vehicle, we'll contact you for approval before performing the additional work.
Do you offer recurring detailing or memberships?
Yes! We offer recurring maintenance options for customers who want to keep their vehicles consistently clean. Our Weekly and Bi-Weekly Memberships are designed for routine maintenance and are billed automatically according to the membership selected. Regular maintenance is one of the best ways to keep your vehicle looking its best while avoiding the need for frequent deep cleanings.
Do you need access to electricity?
Certain services may require access to a standard electrical outlet. If your appointment includes work that needs power, please make sure an outdoor outlet is available or that we can access one safely.
Should I remove personal belongings from my vehicle?
Yes. Please remove valuable, personal, and unnecessary belongings from your vehicle before your appointment. We are not responsible for personal items left inside the vehicle.